i. Order Confirmation

Will I get confirmation of my order?

As soon as you put through an order via our website, we will send an order confirmation email to the email address that you've provided. This is to confirm that we have received your order in our system and pre-authorised your payment method, ready for your purchase. 

I placed my order but did not receive a confirmation email. Why?
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues:
  • Our emails might be going to your junk or spam folder
  • There might have been a misspelling when you entered your email address during checkout
What happens after I receive my order confirmation?
  • We check our warehouse or with our suppliers to make sure that your item(s) are available and can be dispatched as soon as possible. If your item(s) are available for shipping, we'll process the charges and prepare to ship your order.
  • In the unlikely event that your item(s) are unavailable for immediate dispatch, we will reach out to you via email or telephone to offer you an alternative. If you decide not to go ahead with any of the alternatives we've offered, we will remove the pre-authorisation from your payment method.



ii. Privacy and Security

Why do you need my phone number?

Generally, delivery couriers require a contact number to ensure smooth delivery of your order. In some cases, you may be contacted to arrange for a delivery time. We do not disclose your information to anyone else, it is kept private and confidential. Plus, if there are any issues with your order, we can contact you quickly and easily.

Is it safe to buy online through your website?

Absolutely. Planet Mysteries strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.


iii. Dispatch and Delivery

How long does it typically take for your products to be dispatched?

Usually within 48 hours of processing your order, but it can vary depending on factors such as the availability of the product, if your order is made to order, or the quantity you require.

How long does it typically take for my purchase to arrive once it has been dispatched?
Usually within 7 business days, however, some larger items can take up to 12 business days.